Online Teaching Resources for Faculty
  • Online Teaching Resources for Faculty
  • Working in Canvas
    • Setting Up Your Profile and Notifications
    • Getting Help
    • Finding Your Course
    • Communicating with Students
    • Creating Discussions
    • Grading in Canvas
      • Giving Students Feedback
      • Using Turnitin
    • Adding Files
      • Managing Files
      • Record and Upload Media
      • Record a Screencast
  • Working in IECampus
    • How to Respond to Threads
    • Save and Publish a Discussion Thread in Four Steps
      • How to Change a Thread to “Read Only”
    • Grading Guidance
      • Images - Grade as You Go
    • How to Grade a Forum
    • Videoconferences with WOW@Home
  • Online Classroom Design
    • Developing Learning Outcomes
    • Discussion Design
  • Teaching Online
    • Primary Responsibilities
    • Your Online "Voice"
    • Teaching Presence
    • Facilitation
      • Discussion Facilitation
      • Course Launch: The First Weeks
    • Using Announcements
    • Suggested Resources
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  • Get Help with Canvas
  • Get Technical Help (Not-Canvas)
  • Get Help with Course-Related Items
  1. Working in Canvas

Getting Help

PreviousSetting Up Your Profile and NotificationsNextFinding Your Course

Last updated 4 years ago

Get Help with Canvas

If you or a student has an issue with Canvas, the best way to get help is by clicking the Help icon in the Canvas left-hand menu.

Select the option to contact Canvas directly by phone (support hotline) or live chat. Both students and instructors have access to Canvas’ 24/7 support services. If you know what problem you are trying to solve, you may search the Canvas Instructor Guides, which are illustrated tutorials of common instructor how-tos about Canvas features.

Get Technical Help (Not-Canvas)

If you have trouble with software (e.g. Zoom, Google Apps, Brown Blogs, your computer, etc.), contact the Brown IT Help Desk.

Get Help with Course-Related Items

For questions about Summer Session, the student roster, and/or students, email program staff at pcsugcourses@brown.edu or call 401-863-7901.

For questions about the course design or facilitation (e.g., assignment & grading configuration, access, etc.), email dld@brown.edu. Your question will be routed to the appropriate person on the Digital Learning and Design team.

For questions about an executive program, student issues, or scheduling, email the program manager at executiveprograms@brown.edu.

For questions about the course content or facilitation (e.g., course material, assignment & grading configuration, access, etc.), email your dedicated Instructional Designer.